If you're looking to return or exchange your order for whatever reason, we can certainly help. We offer free return or exchanges within 14 days of receiving your item. You can return for store credit, a different products, or a refund to the original payment method (please see our refund policy).
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To initiate a return or exchange, please complete the following steps:
- Email: Sales@goodorganica.com.au
- Subject: order number
- In the body of the email please include the item you wish to return along with attaching your email/invoice as proof of purchase.
- Return address: V46 / 425 Smith Street, Fitzroy Victoria 3065
A team member will then be in touch for next steps to return the item back.